Uber will allow users to see how many five-star ratings they have received from drivers and the one stars as well. This is the first time Uber is doing this. The driver and rider dynamic is a very important rating system for Uber. The ride-hailing giant has used this system to maintain quality in its platform. Drivers with ratings of less than 4 stars have always run the risk of getting deactivated from Uber.
Passengers, on the other hand, who had many one stars could be prevented from using Uber. But this is the first time the ride-hailing service is giving passengers and drivers a bit of insight into this important rating system. Customers will also be able to access a full breakdown of the average rating they have received from drivers. This data will be available through the privacy menu under the Uber app.
The update has started rolling out for Uber customers around the world and should be available to most users in a few days. To check your overall rating, head over to the settings menu on your app. Hit the “Privacy” button and then head to the “Privacy Center.” Once you are in the privacy center, simply swipe right. Here, you will be asked if you would like to see a summary of how you use Uber. Simply scroll down and you will see a “Browse My Data” section.
Just hit “My Ratings” on the menu that appears and from there, you will be able to see all your feedback from drivers. So, what happens if you realize your rating is so poor? Well, Uber has some tips that could help you get more than 5 stars in the future. The ride-hailing service recommends that you don’t leave any mess behind once you use a ride.
The company calls this "Pack it in, Pack it out". In essence, it means that all the belongings that you bring into the car must indeed leave with you. The ride-hailing company also suggests you observe proper safety while in the car. This includes things like wearing your seatbelt. But more importantly, do not keep the driver waiting. Uber drivers see their time as the most valuable asset in their day-to-day job.
If someone has to wait for half an hour just for you to board, chances are they won't rate you highly. You may also want to mind how you enter and leave the car. While you may be in a hurry to get out, do not slam the door behind you. This is not only considered rude but it can sometimes lead to damage to the car.
The feedback system is very important in maintaining trust within the Uber ecosystem. The ride-hailing service has experimented with so many feedback systems ever since it started to operate. For example, in 2017 there was a feature within this system that allowed drivers to give comments about a rider. You can expect more innovation around this system moving forward as well.