Person holding a tablet with the zoom logo

Zoom has updated its terms of service (TOS) because the company needs to get the authorization of the customers to utilize user-generated content potentially for AI training. This shift implies that users no longer have the option to opt out of this data utilization and brings other controversies you need to know.

Zoom's TOS, updated on July 26th, conceals a troubling detail in section 10.4 – "Service Generated Data" (SGD).

The New Section 10.4 Of Zoom's TOS

With TOS changes, the company now reserves the right to use a wide range of user data, extending from basic telemetry data to insightful diagnostic information that can be used for AI training.

Furthermore, section 10.4 asserts that Zoom can harness customer content (data, files, documents, etc.) in addition to telemetry data for various purposes. These encompass product and service development, marketing, analytics, quality assurance, machine learning, AI training, and testing.

Expanding Data Gathering Scope

Zoom's data-gathering scope is set to expand with a worldwide, non-exclusive, royalty-free license, allowing the company to undertake several actions, including modifying, redistributing, and processing user content.

Despite these developments, the company defends that these data strategies are crucial for enhancing its services, improving software quality, and expanding the overall Zoom ecosystem.

AI capabilities, touted in Zoom IQ, promise efficient meeting summaries, task automation, and follow-ups, all powered by user data integration, but there is also a controversial past to consider because despite settling an $ 86 million privacy lawsuit in 2021, Zoom continues to tread on thin ice.

Accusations of infringing user privacy rights by sharing personal data with Facebook, LinkedIn, and Google have previously plagued the company.

What Is Next?

While the company argues that data utilization is crucial for service improvement, users and privacy advocates have expressed concerns over how personal "Customer Content" will be used, especially in relation to AI development.

Artificial intelligence continues to shape the future of digital platforms like Zoom, and striking a balance between innovation and privacy remains a primary challenge.